Effective Meetings: Teacher's Book by Comfort J.

By Comfort J.

This sequence of 5 video-based classes is helping to enhance language and conversation talents in particular company parts.

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Meeti ng situation As Head of Human Resources, yo u wer e instrumental in in troduc ing a performance appraisal syste m on e year ago . It was design ed to improve co m m un ica tio n within the company. increase job satisfactio n, and help 10 make the com pa ny's effo rts more focused. Unfo rt una tely, the syste m has not been adopted fu lly. Two de partmen ts in par t icular. Production a nd Maintenan ce. have not been followin g the procedures. Your plan is to call a meeting to w hich you invite th e beads ofProduction, Ma intenance.

The company has recently launched a new anti -arthritis drug, which has proved a real success. Your department is responsible for all person nel matt ers in the co mpany. Problem The Sales Depart ment has asked you urg entl y to recru it five new sales represent ati ves to su pport th e launch of th e new drug. Normally you wou ld carry out th e recruitment process yourself, but because of th e tim e factor you are co nside rin g using an o utside recruitmen t agency. Implimtioll$ Additio nal cost of recru iting.

G. an organization chart, a gra ph, a flow chart). Describe th is to your pa rt ner wit hout showing it to him/her. B Listen your partner 's desc riptio n, ask questions, and try to produce th e same p icture or dia gra m . Discuss wha t impr oves th e co mmunica tio n in this act ivity. 3 Question time: 20 questions (to pract ise closed questio ns) A Think of a fam ous perso n. Answer B's question s wit h just 'Yes' or ' No'. B Ask qu estions (maximu m 20) to d iscover wbo th e person is. C usto me r/S upplier Role-plays A well-known sales tech niq ue called SPIN is based around four key areas: (1 - situat ion questions.

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